Services
MBS
MBS – MANUFACTURERS
BASMED Managed Business Services provides tailored and comprehensive solutions for healthcare product manufacturers seeking to strengthen their market presence in the GCC region.
With over a decade of experience, BASMED Group, led by seasoned leaders with more than two decades in the Healthcare industry in GCC, has gained valuable insights into the challenges faced by manufacturers looking to expand in the region. Key challenges include:
- Sales team bandwidth issues, ranging from limited to no presence
- Availability of the right set of distributors with a focus and expertise on the product line
- Lack of an appropriate business development strategy tailored to this geography
- Lack of understanding of market dynamics
- Lack of access to the right customers
BASMED Managed Services offers solutions to address the challenges faces by Manufacturers to expand their sales in the GCC region
The array of services offered is contingent upon our level of engagement throughout the entire business cycle. Our primary services include:
Regional Subsidiary Services
This service model portrays the manufacturer as having a regional subsidiary office in the UAE, thereby elevating the manufacturer’s profile and instilling confidence among customers.
Operating under the manufacturer’s brand, we assume full responsibility for representing them in the region. Our all-encompassing services span from product launch to detailed SWOT analyses, the formulation of business development strategies and goals, product marketing, collaboration with suitable distributors, identification of the right customer base, facilitation of periodic customer interactions, sales management, ensuring timely product delivery, and providing after-sales support.
Master Distributor Services
In this service model, BASMED FZC acts as the GCC distributor for the manufacturer’s brand and products.
Operating under the BASMED brand, we serve as the exclusive partner in the region. We manage the import of products and take ownership of product distribution through our network of Allied Distributors. Moreover, we prioritize after-sales support to ensure customer satisfaction, a pivotal factor for both repeat business and business expansion.
MBS
MBS – DISTRIBUTORS
Recognizing the increasing demand for suitable healthcare supplies distributors in the GCC regions, BASMED acknowledged the necessity for tailored solutions. BASMED Managed Business Services (MBS) provides customized solutions for established distributors seeking to diversify their product portfolios in the region. Additionally, BASMED MBS offers tailored solutions for individuals looking to initiate their own healthcare business.
Services for Establishing Distributors
We comprehend the requirements of distributors and will onboard them according to their specific needs and business objectives, assisting them in achieving their desired business goals.
Incubatory Program for Start-ups
Over the past two decades, we have experienced significant growth in our business, extending our reach to Kuwait, UAE, and Qatar. Our vision includes expanding to other countries within the GCC. Eager to contribute to the community, we are prepared to share our success stories and offer guidance to aspiring entrepreneurs. Our incubatory program is specifically tailored for individuals who wish to embark on their own business journey in our field.
Recognizing the increasing demand for suitable healthcare supplies distributors in the GCC regions, BASMED acknowledged the necessity for tailored solutions. BASMED Managed Business Services (MBS) provides customized solutions for established distributors seeking to diversify their product portfolios in the region. Additionally, BASMED MBS offers tailored solutions for individuals looking to initiate their own healthcare business.
AI – ADOPTION SERVICES
AI – enterprises Customers
Basmed helps healthcare, medical device, and enterprise organizations design, build, and scale enterprise-grade AI solutions—securely, responsibly, and at scale.
From focused AI use cases to large-scale transformation programs, we enable intelligence that works across real operations.
What We Do
Enterprise AI, Built for Real Operations
Basmed delivers AI as an end-to-end enterprise capability, not isolated tools or experiments.
We help organizations:
- Break data silos and unify intelligence
- Apply AI safely in regulated environments
- Modernize platforms to become AI-ready
- Deploy AI solutions that scale across functions and regions
Our delivery is accelerated through iBeam-powered data modernization and eLSAI Foundry–based AI solution frameworks, ensuring faster, lower-risk execution.
Core Use Cases
Healthcare & Medical Devices
Prescription & Clinical Document Intelligence
Automate extraction, validation, and verification of prescriptions, clinical documents, service reports, and regulatory files using AI models built on eLSAI Foundry.
Outcome
- Processing time reduced from 45 minutes to under 5 minutes
- Near-zero manual errors
- Improved audit readiness and compliance workflows
Medical Device Service & Support Intelligence
Enable service teams with AI that understands device manuals, service history, and prior service cases—powered by domain-aware knowledge models.
Outcome
- Improved first-time fix rates
- Faster resolution of critical device issues
- Reduced equipment downtime
Post-Market Surveillance & Quality Intelligence
Unify complaints, service records, and field data into a single intelligence layer to detect early quality and compliance risks.
Built on iBeam’s unified data pipelines, this enables scalable, multi-region analytics.
Outcome
- Early identification of safety issues
- Improved regulatory reporting
- Proactive compliance management
Enterprise Operations
Supply Chain & Operations Intelligence
Predict demand, optimize inventory, and reduce operational inefficiencies using AI-driven insights built on modernized data foundations.
Outcome
- 30% reduction in split shipments
- 60% faster decision-making
- Improved inventory utilization
Customer Service & Shared Services
Customer Service AI & Contact Center Intelligence
AI-powered virtual agents across voice, chat, and email, integrated with CRM and ERP systems and orchestrated through eLSAI Foundry.
Outcome
- 80%+ call deflection
- 87% first-contact resolution
- 47% reduction in support costs
Finance Operations Intelligence
Automate invoice processing, contract validation, and compliance reporting using AI pipelines enabled by iBeam-powered ingestion and validation.
Outcome
- Processing time reduced from days to hours
- Audit-ready finance workflows
- Reduced operational overhead
How We Deliver
A Proven Enterprise AI Delivery Model
Basmed follows a structured, repeatable approach that ensures AI initiatives move from idea to production.
Discover & Prioritize
- Identify high-impact AI use cases
- Assess data readiness, risk, and compliance
Modernize & Engineer
- Modernize legacy data platforms using iBeam accelerators
- Build AI-ready, governed data foundations
Build & Deploy AI
- Develop context-aware AI solutions using eLSAI Foundry
- Integrate with ERP, CRM, and healthcare systems
Scale & Govern
- Production deployment with monitoring and governance
- Scale AI across functions and regions
Technology & Foundations
Powered by Reusable AI & Data Foundations
Basmed’s enterprise AI offerings are built on proven, reusable technology foundations:
- iBeam for data modernization, ingestion, and validation
- eLSAI Foundry for AI solution development, orchestration, and acceleration
- Semantic models and knowledge graphs
- Secure cloud and hybrid architectures
- Governance, auditability, and compliance by design
This foundation ensures AI solutions are trusted, reusable, and scalable across the enterprise.
Proof & Enterprise Readiness
Designed for Regulated, High-Impact Environments
Basmed’s AI solutions are trusted in environments where accuracy, security, and compliance are critical:
- Healthcare and medical device organizations
- Compliance-driven enterprises
- Multi-region and distributed operations
Our focus on traceability, governance, and scalability reduces risk while accelerating AI adoption.
AI – Procurement
Experience Intelligent Contract Management with elsAi CLM
elsAi CLM transforms the entire contract lifecycle—drafting, negotiation, compliance, and renewals—into a fast, intelligent, and seamless experience. Powered by specialized AI agents, it reduces risk, improves collaboration, and gives procurement teams complete control over their contracts.
How elsAi CLM Accelerates Smarter Contract Strategies
elsAi CLM is built with modular AI agents. Each solves a specific contracting challenge, and together they create a powerful end-to-end CLM solution.
1. Connect Contract Data
Platform Connector integrates with ERP, CRM, e-signature tools, and cloud storage to unify your contract data for smarter decision-making.
2. Compare Agreements Confidently
Contract Compare highlights clause differences, obligations, and risks—improving drafting accuracy and reducing discrepancies.
3. Negotiate Smarter
Smart Negotiator recommends fallback terms, alternative clauses, and insights from past deals to speed up redline resolution and approvals.
4. Track Compliance in Real Time
Compliance Guard monitors obligations, milestones, and SLAs—sending alerts to prevent missed deadlines or compliance gaps.
5. Scan & Summarize Instantly
Contract Scanner detects risks and missing terms, while Summary Bot delivers clear summaries to help teams understand complex contracts quickly.
6. Draft with Speed & Accuracy
Clause Advisor suggests compliant, pre-approved clauses based on contract type and region—ensuring consistency and faster drafting.
7. Automate Workflows Seamlessly
Contract Flow manages drafting, reviews, approvals, and version control to keep teams aligned from negotiation to execution.
8. Gain Real-Time Insights
Report Hub provides dashboards on contract status, risks, obligations, and performance for data-driven decision-making.
Benefits
Key Benefits of elsAi CLM
- 90% Faster Contract Reviews
- Automated scanning, summaries, and comparison tools help teams focus on what truly matters.
- 60% Faster Drafting Cycles
- Generate compliant contracts instantly with pre-approved clauses and consistent language.
- 80% Faster Negotiations
- Accelerate deal cycles using AI-driven fallback terms and insights from previous agreements.
- 70% Fewer Missed Deadlines
- Stay compliant with real-time alerts and obligation tracking.
- 100% Improved Contract Visibility
- Monitor every contract’s status, risks, and performance across your ecosystem.
- 80% Faster Data Integration
- Seamlessly connect elsAi CLM to ERP, CRM, e-signature, and cloud systems—eliminating data silos